The main reason Offer to Likers disappears is that the new price isn’t low enough. It must be under the item’s lowest previous price and your last offer, and can’t be sent too close to the last offer. Check the price history and the cooldown (if any), wait it out, and then send an offer if it’s now lower than the listing’s previous lowest price.
What the failure looks like on your listing
The problem can be seen in three ways, each of which indicates a different cause. First, there is no option to send an offer at all. This means you’ve opened the Mercari item and there is no option to send an offer to likers. Second, the option is there, but is grayed out. This means you’ve opened the option to send an offer and tapping it does nothing, or shows a short message that says the item can’t be offered. Third, the option to send an offer is there, you’ve typed in your price and sent it, but Mercari is not allowing you to send it because it’s too high.
This covers the three cases in a single listing. It provides send-fine cases where no accepts are given and the feature is working, but the problem is price or demand. This requires another approach. If no listings in your account can send offers, this is an account problem and should be reported to Mercari support.
Note which of the three you see and on which listing. A lot of edits to pictures or text can change the way a listing looks and alter the offer flow. This can prevent or stop an offer flow and make the problem worse.
The one-minute check that solves most cases
There are four key things that answer most of these cases in under a minute. Pull them up and read on.
- How many people have liked? Check the heart count. A listing with a zero heart count has no people to make offers and that option will not appear.
- When was the last time an offer was made or the price dropped? Look at your notes, sent offers or your inventory sheet. If you offered recently or lowered your price, there may still be a waiting period.
- The item must be at a lower price than it's ever been. Keep in mind offers can lower the price as well. You have to go lower than the price it is currently at.
- Check the listing status. It needs to be active, not inactive, on hold or half edited. Make sure the Mercari app is up to date.
With zero likers, you have time to lower your price and check your notes before you send. If your price is already at or above the historical low, then you need to go lower still. Write this down, you'll need it later to do profit math.
Why Mercari blocks the offer
These are the most common causes of failed offers in the order sellers usually run into them.
- The reason the offer was declined was due to a price floor. An example of this is you drop a jacket from $40 to $32, raise it back to $38 and a $34 offer is declined. Each offer moves the floor price down, so with each later offer it is required to go lower to be accepted.
- You are still in a cooldown. After you make an offer or drop the price, the listing is not immediately available for another offer.
- There are no likers. A fresh or slow listing with no likes means there is no potential to make an offer, so the option to make an offer is not displayed.
- Listing is not eligible. It is inactive, on hold because a sale is in progress, was edited partway through the offer flow, or your app is out of date and the screen is not loading correctly.
How to get the offer through, cause by cause
- Price Floor: Plan the first offer so there’s room. Items that have never had an offer typically get offers throughout the day. One deep first offer leaves no room for further offers.
- Cooldown: Check the offer screen or the date of your last offer, and wait. Note the date of each offer on your inventory for next time.
- No likers: Work on likes before discounts. Retake first photo in daylight, put your username, brand, size, item type, and other info in the listing. If the item is new, wait a week or two before deciding it needs an offer.
- Status: reactivate an inactive listing, leave an on-hold listing alone, finish or cancel an open edit and reload the listing, and update the app before trying again.
Profit math needs to be done before every offer, as the floor rule requires lower prices over time. To calculate your walkaway price, subtract Mercari's selling fee shown on their fee page, subtract shipping if you're covering it, and subtract your cost. With an offer of $30, you'd walkaway at roughly $3 in fees, a $7.50 label and $8 cost, leaving you a profit of $11.50. If it's this low, do not send.
If an item has been floored already and is sitting too low, relisting it gives you a chance to start a new offer history. If a relist is really necessary, it may be because the current floor doesn't cover fees, shipping and cost, and the listing is quiet with just a few likes. Before deleting the old listing, make sure you relist it first, as listing the same item twice is not allowed.
Do a profit math check to make sure you've accounted for the right fees and costs and that shipping is selected based on your calculation. Before sending, make sure the price is correct. If you have the item listed on other marketplaces, be ready to pull it from all other marketplaces as soon as a Mercari liker accepts.
Keep Mercari offers from selling twice with PrimeLister
A confirmed sale on Mercari means someone could buy the same item on Poshmark or eBay first. It’s a risk that increases with each offer made to each listing. PrimeLister handles all the details around an offer to ensure that a Mercari sale doesn’t turn into a cancellation on another platform.
- Crosslisting to Poshmark, eBay, Mercari, Depop, Etsy and Facebook Marketplace means items stalling on Mercari can be routed to other marketplaces to be sold, instead of discounted again.
- Inventory sync with auto-delisting means an accepted Mercari offer removes the listing on the other marketplaces.
- Bulk actions mean you can relist or adjust the price of a group of items that have reached their price floor.
- There are analytics to show sell-through rate and time on market to decipher which items require an offer vs which need to just be listed.
- There’s also a free tool to check for duplicates to confirm that nothing is listed twice after a relist.
The find-duplicates tool is free to use and is an easy first step after any relist.
Questions sellers ask next
Can I remove or change an offer after I send it? No, you cannot. After an offer is sent, it cannot be changed or removed. That is why the profit check comes before you send the offer.
Will relisting reset my price floor? Yes, a relist will reset your price floor. A new listing will not see your previous offers. The tradeoff is that you will lose your likes, which in turn, determines how many offers your listing receives.
Should I send offers manually? For a small number of listings, yes. A quick and easy method is to create a column in a spreadsheet to track the last offer date and lowest offer price for each listing. You can do this manually in a few minutes.